- Step 1: Add an account in Outlook for POP or IMAP.
- Step 2: In cPanel, under Email settings, find the Configure Email Client link.
- Step 3: Make a note of the settings in cPanel, and enter them in Outlook.
- Step 4: Before saving, make sure to check “SMTP server requires authentication”.
In this guide, we’ll go over connecting your Outlook 2010-2013 email client to your cPanel email account. This guide assumes you have already created the email account in cPanel as well as retained the password in your notes for use.
Note: While we support both POP & IMAP, we highly recommend IMAP over POP. As shown below, you will need to substitute the settings shown below for the settings shown in your cPanel account for the email address as well as the server connection settings.
If you are using SSL options, you will need to use the server hostname for both incoming & outgoing mail server in order to avoid a “certificate mismatch” error in your mail client unless you have a valid SSL Certificate for your domain.
If you already have your email account created, but simply need to modify the connection settings, please scroll to “Part 2” of this guide.
Part 1. Initial Email Account Setup
First, you’ll want to go to the File menu in your Outlook, then choose “Add Account”.
After clicking “Add Account” you will be presented with the configuration options to add your account. You will need to select the second option titled “Manual setup or additional server types” & then click next.
On the next page, select “POP or IMAP” & click “Next”
You’ll then have the options to configure the email client as shown below. Your mail server settings can be found in your cPanel account under the email account settings. You’ll find these under the “Configure Email Client” option as shown below.
You’ll now be taken to the client settings page
After you have made note of the connection settings for your account, you can proceed with configuring your Outlook.
NOTE: We recommend using IMAP over POP – POP is shown in the image above as it is the first option in the drop down.
Once you have filled in the required information, you will need to click “More Settings” towards the bottom right side. You need to then click the “Outgoing Server” tab & ensure that the box is checked for “My outgoing server (SMTP) requires authentication” and also choose “Use same settings as my incoming mail server”
Once you have enabled those two settings above, click “OK”. Then proceed to click “Next”. If all of your connection settings were correct, you’ll see the “Test Account Settings” window. If there are any errors or connection problems, they will be displayed in the window shown below.
Part 2. Editing Connection Settings For An Email Account Already Set Up
If you already have any email account configured in your Outlook & simply need to modify OR verify the connection settings, you can follow the steps below. This would apply in the event of switching web hosts or mail servers.
Locate the “File” menu as shown below, then choose ”
You’ll then be taken to the “Account Settings” window that will list all of your email accounts as shown below.
Highlight your email account you’d like to modify/view the settings, then click “Change”.
Once you are presented with the “Change Account” window, verify the mail connection settings are correct & then click “More Settings”. In the “More Settings” window, you will need to ensure both options for outgoing authentication are selected: “My outgoing server (SMTP) requires authentication” as well as select the radio button for “Use same settings as my incoming mail server”.
Once you have verified the information is correct, click OK & then click “Next” to proceed with setting up the account. You should then see the “Test Account Settings” window.
In the event there are any problems or connection errors, they will be displayed in the “Test Account Settings” window. Should you have any problems connecting, please feel free to get in touch with our support department.
If the steps above listed in this article do not resolve your issue, please feel free to open a support ticket and we’d be happy to take a look.
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