Service Support Scope

Shared Web Hosting

Shared hosting includes server side support; PHP, LiteSpeed, Apache*, server functionality, network connectivity & performance management. We make a best effort to support 3rd party scripts & assist with website level troubleshooting. Migrations are included with the initial purchase & are free for up to 25 websites (addon domains). Backups: While VeeroTech Systems, LLC has invested in a daily, weekly & monthly backup & Disaster Recovery plan, we strongly encourage you to retain your own local copies of backups in the event ours are unable to be restored. We take every feasible method for redundant backups however, it’s possible these can become corrupt.

Reseller Web Hosting

Reseller web hosting includes server side support; PHP, LiteSpeed, Apache*, server functionality, network connectivity & performance management. We make a best effort to support 3rd party scripts & assist with website level troubleshooting. Migrations are included with the initial purchase. While VeeroTech Systems, LLC has invested in a daily, weekly & monthly backup & Disaster Recovery plan, we strongly encourage you to retain your own local copies of backups in the event ours are unable to be restored. We take every feasible method for redundant backups however, it’s possible these can become corrupt.

VeeroTech Systems, LLC will provide support direct to resellers. In the event a "resold" account beloning to a reseller requires support, the reseller account holder must coordinate with our tech support regarding support. The scope of support for resold accounts in addition to any sub-accounts is based on server-side functionality of the support scope. Our technical support will, when in a position to do so, make a best effort to resolve/address an issue outside of the server-side scope of support. The website owner, reseller or account holder assumes responsibility for maintaining any websites located on their account.

Self Managed VPS & Self Managed Dedicated Servers

Self managed virtual servers (VPS) include a basic level of support; server functionality, network connectivity, operating system installation. Self managed virtual servers (VPS) are intended for advanced users who understand how to administer a server. We do not support any applications running on a self managed virtual server. You can opt for a paid service request for additional 1-time support at a rate of $25 per hour. Backups: We do not actively perform backups of self managed virtual servers.

Managed VPS, Managed Cloud Servers & Managed Dedicated Servers

Managed virtual servers (VPS) include server side support; PHP, LiteSpeed, Apache*, server functionality, network connectivity & performance management. We make a best effort to support 3rd party scripts & assist with website level troubleshooting. Migrations are included with the initial purchase. Backups: Managed virtual servers include daily R1Soft backup services.

VeeroTech Systems, LLC will provide support direct to the VPS account holder. In the event a "resold" account beloning to an account holder requires support, the account holder must coordinate with our tech support regarding support. The scope of support for resold accounts in addition to any sub-accounts is based on server-side functionality of the support scope. Our technical support will, when in a position to do so, make a best effort to resolve/address an issue outside of the server-side scope of support. The website owner, reseller or account holder assumes responsibility for maintaining any websites located on their account.

Backup Services

Currently, shared & reseller hosting includes daily backups on a 7-day rolling period. For all virtual & dedicated server solutions, we highly recommend looking into our low cost un-managed virtual server solutions as a backup storage system. Upon consultation for a managed dedicated server or self managed dedicated server, we will recommend a backup solution for you. While we retain backups as a courtesy, we cannot guarantee that our backups will be available or usable at all times. Cloud shared/reseller: Our Vmware/NetApp Cloud Hosting (shared/reseller) features “bi-hourly” backups to a remote location.

Hosting accounts that have been terminated due to non-payment or have been cancelled are no longer included in backup services. We do not retain backups of any data once an account has been terminated OR cancelled.

Website & Account Migrations

Included with each customer migration is an initial courtesy of up to 25 cPanel domains under the same hosting account upon signing up for your VeeroTech account (note: this migration is completed during signup and consits of a single migration). If the current account is not cPanel based, tech labor fee's will be required for reseller account migrations as well as shared account migrations per the technicians estimated time for migratiing as non-cPanel transfers are a manual process only which is time consuming. For additional domains, a fee of $6.00 per cPanel to cPanel domain. This is a non-refundable fee once any data is moved. Non-cPanel transfers will incur a one-time fee of $19.99 per site. On average, the turn around time for a migration is within 24-48 hours. This time can vary dependent on the amount of data required to move & the current number of migrations in our queue. Once assigned to a technician, said technician will estimate the time required. **If the hosting provider you are migrating from uses cPanel but has the cPanel backup utility disabled, the migration will be required to be completed manually. This will incur the same $19.99 fee as a non-cPanel migration.

The included migration is an initial migration with the purchase of a hosting plan. Requested migrations after the initial migration will be subject to the normal fee shedule.

Addon Domain Splitting: Converting an addon domain into a cPanel account will incur a fee of $19.99 per addon domain. Each addon domain requires a technician to manually extract & rebuild a cPanel account manually including files, email accounts & exporting/importing of databases in addition to correctly configuring connection information. This fee applies as well if you have a cPanel account for a domain & would like it converted "into" an addon domain of another cPanel account.

Hourly Tech Labor

Hourly tech time will be billed at $25 per 30 minutes with a minimum of 30 minutes required. Hourly tech time includes various tasks that can be performed that do not fall under our migrations or management scopes. This service is to be used at your own risk. Hourly tech time is not eligible for service refunds & the service to be performed is solely at the active technicians discretion.

Licensed Software

While we provide included software licensing for applications, we only provide a low level, "best-effort" support scope for these products. Usability support can be obtained directly from the vendors of the software as well as in their documentation. For any questions, please contact our support department.

WHMCS: http://www.whmcs.com/reseller-support/
Enom: https://www.enom.com/help/
ClientExec: https://www.clientexec.com/

Website, Hosting Account Security, scripts & customer responsibility

VeeroTech Systems, LLC maintains & secures at the server level. Cleaning of compromised sites, scripts & applications are not within the scope of support outlined above. Our tech support will evaluate the current state of your site should a problem arise & at discretion inform you of any charges required. It is your responsibility to properly secure & maintain the websites you choose to host on your web hosting plan, including shared hosting, reseller hosting & servers.

The scope of support for individual accounts located on any shared account, reseller account or stand-alone server (including managed VPS & dedicated servers) is limited to the server side security & functionaility. Direct clients & resold clients must maintain user-level security in regards to email accounts, email forwarders, websites/applications, FTP accounts/applications as well as any user-accessed content/accounts.

Plese note, VeeroTech Systems, LLC does not provide web development or coding services. In the event a problem arises our staff will make a best effort however, we are not repsonsible for ensuring your sciprts/code/applications are properly configured and/or coded. In the event of a coding/application problem, we strongly recommend working with a devloper.

 

Read why our customers love us!

I have had all of the hosting companies over the years, big and small, some all right, some were horror shows. Veerotech, is by far, the best I have encountered. Fast, reliable ( and I checked this out using speed testing tools) But, the best part is their amazing customer service....

Ray B. Read More

I decided to cancel my many years with Hostgator after spending 3 hours on telephone hold, numerous server failures at their Provo Utah facility which cost my business thousands of dollars in lost revenue! Hostgator users are bailing out and migrating to VEEROTECH SYSTEMS :-))) The service I received in BEYOND EXCEPTIONAL!!!!....

Joel S. Read More

They are absolutely amazing, their support is exceptional, couldn't ask for better. This was my first experience with a reseller hosting and I couldn't be happier with them. They resolved my noob questions about MX Records,and helped me setup my white label DNS even though I had no idea what I was doing. I feel they actually really care about their customers....

Alfredo Gago Read More

The customer service has been excellent. One of the deciding factors to migrate from my old vendor to them has been the previous reviews about good service that others wrote online. I have now experienced this for myself and it really is that good....

Jeremy H. Read More

I have been extremely impressed with the support I have received. It has been not only helpful, but VERY quick. This is such a change from my old provider that I am just about ecstatic. I wish I had done it sooner....

Bruce C. Read More

I never expected that I will find both responsible and knowledgeable, colleagues, in their work. Hardworking people with great knowledge of the subject and I'm very happy to be working with them!....

Michael Diplaros Read More

The hosting is super fast, so far hasn't had any downtime, and the support is awesome! If you open a ticket in their system, it is usually responded to in under 5 minutes. If it is something that they can fix really quickly, they will make the necessary changes and send you exactly what they did so you avoid the problem in the future....

Shawn F. Read More

I am very happy with veerotech. I recently transferred my reseller account from another host. I had special issues that they fixed.The really great thing is that they were quick. So thank you veerotech, I would recommend you to other businesses. :-)

Jennese C. Read More

 

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