Below, we will outline the most common firewall block reasons as well as what causes them & how to prevent them from happening. In some cases, you may be able to use our IP Unblock tool found inside your account management portal to unblock your IP. In the event you are unsuccessful at removing the
If you are trying to upload files to your web hosting account either through the web based file manager or using FTP and the file will not upload, but displays no error, please be sure the file name does not have invalid characters. We recommend using only letters, numbers & dashes – files with special
We recommend using FTPS & FileZilla with explicit FTP over TLS for connecting via FTP. Please note, if your FTP client attempts to use SFTP (SSH) our firewalls will block your IP address unless you’ve previous had us enable SSH & you’re using the correct port. You’ll want to open FileZilla & locate the “Site
We recommend using Filezilla, which is a free FTP client. We allow 8 simultaneous connections from an IP at a time. If you recieve this error, please do the following: When you see error 421 too many connections (8) from this ip, in Filezilla go to File > Site Manager, select “Transfer Setting” tab, and
Below are the settings we recommend for FTP connections to your hosting account.